1. About Plastik Tour

Plastik Tour is a medical travel and concierge services platform based in Medellín, Colombia. We assist international patients by providing guidance, coordination, and access to verified medical professionals, clinics, hospitals, and related services.

Plastik Tour does not provide medical care, does not employ doctors, and does not perform or control any medical procedures.

 

2. Nature of Our Services

Plastik Tour operates as a medical tourism concierge and coordination service. Our services may include, but are not limited to:

• Case review and guidance

• Matching patients with verified medical professionals

• Coordination of appointments and logistics

• Assistance with travel-related services

• Ongoing non-medical support during the patient’s stay

All medical decisions, diagnoses, treatments, and outcomes are the sole responsibility of the medical professionals selected by the patient.

 

3. No Medical Advice

Plastik Tour does not provide medical advice, diagnoses, or treatment recommendations. Any information shared through our platform or consultations is for informational and coordination purposes only.

Patients must consult directly with licensed medical professionals before making any medical decisions.

 

4. Independent Medical Providers

All doctors, clinics, hospitals, and service providers listed or recommended through Plastik Tour operate as independent third parties.

Plastik Tour does not control, supervise, or guarantee:

• Medical outcomes

• Surgical results

• Treatment plans

• Postoperative recovery

Patients enter into direct relationships with their chosen providers.

 

5. Payments & Fees

Plastik Tour charges fees for its concierge and coordination services. These fees start at $525 USD and may vary depending on case complexity and level of assistance.

Medical services, hospital fees, procedures, and treatments are paid directly by the patient to the provider, unless otherwise stated in writing.

Plastik Tour is not responsible for pricing changes, provider fees, or third-party costs.

 

6. No Guarantees

While we work exclusively with vetted professionals and trusted facilities, Plastik Tour does not guarantee:

• Specific medical results

• Availability of providers

• Treatment success

• Recovery timelines

All medical procedures carry inherent risks.

 

7. Travel & Personal Responsibility

Patients are responsible for:

• Travel documents (passport, visas, insurance)

• Medical clearance and disclosures

• Following provider instructions

• Understanding risks associated with travel and medical care abroad

Plastik Tour is not liable for delays, cancellations, or events beyond our control.

 

8. Limitation of Liability

To the fullest extent permitted by law, Plastik Tour shall not be liable for:

• Medical complications

• Surgical outcomes

• Provider negligence

• Indirect, incidental, or consequential damages

Use of our services is at the patient’s own discretion and risk.

 

9. Modifications

Plastik Tour reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

 

10. Governing Law

These Terms & Conditions are governed by the laws of Colombia, without regard to conflict of law principles.

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Privacy Policy

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1. Information We Collect

We may collect the following information:

• Full name, email, phone number

• Medical information voluntarily provided

• Travel preferences and treatment goals

• Documents shared for case review

Information is collected only to provide our services.

 

2. How We Use Your Information

Your information is used to:

• Review and prepare your case

• Match you with appropriate professionals

• Coordinate appointments and services

• Communicate with you regarding your journey

We only share information when necessary and with your consent.

 

3. Sharing of Information

Your data may be shared with:

• Medical professionals or clinics relevant to your case

• Service providers involved in coordination

We do not sell, rent, or trade personal information.

 

4. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

However, no online system is completely secure.

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5. Your Rights

You have the right to:

• Request access to your personal data

• Request corrections or deletion

• Withdraw consent at any time

Requests can be submitted by contacting us directly.

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6. Cookies & Website Data

Our website may use cookies to improve functionality and user experience. Cookies do not collect sensitive medical information.

 

7. Third-Party Links

Our website may contain links to third-party websites. Plastik Tour is not responsible for their privacy practices or content.

 

8. Policy Updates

This Privacy Policy may be updated periodically. Continued use of the website implies acceptance of any changes.

 

9. Contact

For questions regarding these Terms or Privacy Policy, please contact us through our official website channels.